OCC FAQ

How and when you get paid

We process payments to creators at the end of each month in order to make sure all returns or customer issues are resolved before invoices are sent out. We send payments via ACH Bank Transfers via Melio, Paper Checks,  Google Pay, Venmo, or Paypal for smaller accounts and a vendor pay system for larger accounts. 

Shipping to your customers

We use DHL, Fedex, and the USPS to ship packages worldwide. We offer Free US expedited ground shipping where typical delivery times are between 2-5 days. The rest of the world has a flat shipping rate of $4.00. 
 

Updating your page and listings

To keep your listings up to date you can request changes via our submission form here. Requests are typically processed within 24 hours. 

Upgrading your subscription

You may update or cancel your subscription at any time by contacting us at contact@occmerch.com. If you cancel your subscription your page will be temporarily disabled until payment resumes. 

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